I’m hard on tools, so when somebody offers an aggressive warranty I’m there. Actually taking advantage of the warranty is another matter, though. Usually I’m too busy, or forget, or the tool gets lost after falling out of service, or maybe I feel guilty about the blatant abuse I gave the tool to break it.
So I was very impressed with myself when I sent in three Leatherman tools for replacement last week (Yes, when one broke I bought two more). I was even more impressed with Leatherman when three replacements arrived yesterday. Say what you will about the quality of their tools (and I have), but they stand behind them.